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  2. Hotel Booking FAQs

Hotel Booking FAQs

Making a Booking

  • Can I make a group booking?
  • What time can I check in and out of my hotel?
  • The hotel I want to stay in doesn’t have availability on my dates. Help me.
  • Can I book a hotel at short notice?
  • Do you charge for an infant in a hotel?
  • How much do I pay for a child’s hotel stay?
See all 13 articles

Existing Bookings

  • What time can I check in and out of my hotel?
  • Can I add extras onto my booking?
  • I haven't received an email confirmation, what do I do?

Hotel Facilities / Special Requests

  • My dinner is included. What can I expect?
  • What does breakfast include?
  • What if I’m arriving late at the hotel?
  • What time is last orders in the hotel restaurant/bar?
  • What if I need special facilities during my stay?
  • What facilities does my hotel have?
See all 7 articles

Payment FAQs

  • Are my payment details secure?
  • Why do I have to pay for parking?
  • Do I pay a booking fee?
  • Why do I pay more for a single room?

Modifying and Cancelling bookings

  • I need to change or cancel my hotel. What do I do?

Terms & Conditions

  • Where can I find the terms & conditions for my booking with Wizian?
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Wizian is a trading name of LateRooms Ltd, part of the Malvern Travel Group.
Registered Office: The Peninsula Building, Victoria Place, Manchester, M4 4FB. Registration Number: 03816947.